Refund policy

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neithercommercial or independent professional activity.

You have the right to withdraw from this contract within fourteen days without giving any reason. The
revocation period is fourteen days from the day on which you or a third party named by you, who is not
the carrier, has taken possession of the goods. To exercise your right of withdrawal, you must
You must inform us (company GemtationBurgstraße 1a, 79194 Gundelfingen, phone: +49 178 144 7992 , e-mail address:
info@gemtation.de) by means of a clear statement (e.g. a letter sent by post, fax or e-mail).
e-mail) of your decision to withdraw from this contract. You can use the enclosed
model withdrawal form, although this is not mandatory. To comply with the withdrawal period
it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period
send.


Consequences of withdrawal


If you withdraw from this contract, we will refund all payments we have received from you,
including the delivery costs (with the exception of the additional costs resulting from the fact that you have made a
delivery other than the cheapest standard delivery offered by us),
immediately and at the latest within fourteen days from the day on which you received the notification of
of your revocation of this contract has been received by us. For this repayment we use the same
means of payment that you used for the original transaction, unless an agreement has been reached with you.
expressly agreed otherwise; under no circumstances will you be charged any fees for this repayment.
will be charged. We may refuse to make the repayment until we have received the goods back or until
you have provided proof that you have returned the goods, whichever is the earlier.
point in time. You must return the goods immediately and in any case within fourteen days of the
day on which you inform us of the revocation of this contract, to us or to
handed over. The deadline is met if you send the goods before the period of fourteen days has expired. You
bear the direct costs of returning the goods. You must pay for any loss in value of the
goods only if this loss in value is due to a loss of quality, properties and condition of the goods.
the nature, characteristics and functioning of the goods.

 

Exclusion or premature expiry of the right of withdrawal


The right of withdrawal does not apply to contracts

  • for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection oror which are clearly tailored to the personal requirements of the consumer;
  • for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;
  • for the supply of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered at the earliest 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no influence;
  • for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely for contracts
  • for the delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable forsuitable for return if their seal has been removed after delivery;
  • for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
  • for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.

 

Sample withdrawal form


(If you wish to withdraw from the contract, please complete and return this form).


To
Company
Gemtation
Burgstrasse 1a
79194 Gundelfingen


E-mail address: info@gemtation.de


  • I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the followinggoods (*)
  • Ordered on (*)/received on (*)
  • Name of the consumer(s)
  • Address of the consumer(s)
  • Signature of the consumer(s) (only for notification on paper)
  • Date
---------------------------------------
(*) Delete as appropriate